The Frame (Pro)

The Frame Pro LS03FW redefines the television experience by merging cutting-edge technology with aesthetic elegance. Its slim profile and customizable bezel allow it to blend seamlessly into any room, transforming from a high-performance TV into a captivating piece of art when not in use. At the heart of the Frame Pro is the NQ4 AI Gen3 Processor, which utilizes 128 AI neural networks to enhance picture and sound quality. This advanced processing ensures vibrant colors, deep contrasts, and immersive audio, elevating your viewing experience. Samsung Vision AI further personalizes content, adapting to your preferences and environment for optimal performance. The Neo QLED 4K display boasts a 144Hz refresh rate, providing smooth motion and clarity, making it ideal for gaming and fast-paced content. The inclusion of the wireless One Connect Box simplifies cable management, reducing clutter and maintaining a clean aesthetic.

All new products come backed with full manufacturers warranty and support.

Manufacturers warranties are typically 12 months but will vary between products so please feel free to contact our team for more information.

Please feel free to reach out to us for more information. You can get in touch with one of our team members via our Contact Us page - phone or email.

Our Promise to You

At Surrounds, we want you to be absolutely thrilled with your new gear. We’re here to help, and your satisfaction is our priority.

Returns for Change of Mind

We understand that sometimes you might change your mind. We may, at our discretion, offer a return for items within 15 days of delivery. To be eligible, your item must be in brand new, unused condition and in its original, unopened packaging.

Please choose carefully, as we do not typically offer refunds for a change of mind. We may, however, provide an exchange or store credit instead. Please note that a restocking fee of up to 15% may be deducted from your credit or refund to cover our supplier costs.

You will be responsible for the cost of return shipping.

If Your Item is Faulty

All of our new products are covered by a full manufacturer's warranty, which is in addition to your rights under the Australian Consumer Law.

If you receive a faulty or damaged item, please contact us right away at info@surrounds.com.au or (08) 9389 6900 so we can get it resolved for you.

• For a minor issue, we'll arrange a repair or replacement.
• For a major issue, you are entitled to your choice of a refund or a replacement.

We will cover the cost of return shipping for any confirmed faulty items.

A quick note on returns

• Please keep your original receipt or proof of purchase, as this is required for all returns.
• If we determine the item was damaged by misuse, or if your consumer rights or warranty do not apply, you may be responsible for repair or shipping fees.